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Win-Back API

Win-back offers for returning guests with low satisfaction ratings.

Get Win-Back Page​

GET /winback/{bookingId}

Returns booking details and available offers (VOUCHER, TIER_UPGRADE, VALUE_ADDED_SERVICE).

Get Available Offers​

GET /winback/{bookingId}/offers

Claim Offer​

POST /winback/claim
{ "offerId": 1, "bookingId": "booking_abc" }

Eligibility: Guest must have rating < 3 on the booking, and winBackClaimed < maxWinBackAllowed.

Get Claims​

GET /winback/claims

Admin: Send Notifications​

POST /api/v1/admin/bookings/&#123;bookingId&#125;/notifications/winback/&#123;channel&#125;/pre-claim
POST /api/v1/admin/bookings/&#123;bookingId&#125;/notifications/winback/&#123;channel&#125;/post-claim

Channels: EMAIL, SMS, WHATSAPP